If you're running a small business, it's sometimes hard to have all services in house. It can be expensive to have a full-time IT specialist, sales associates, and accountants. It just makes sense to outsource these functions to other companies who have staff who specialize in these functions. In fact, it's sometimes cost effective to outsource even if you do have a large company. One of these functions that could be outsourced is credit management. The umbrella of credit management covers functions such as invoicing, collections of funds owed on invoices, and keeping track of sales … [Read more...]
Tips to improve customer satisfaction
Image by Getty Images via @daylife An organization's clientele is what ultimate provides the funds that keeps the company going. Most organizations lay a great deal of importance to customer service and customer satisfaction levels. Entire teams are dedicated to ensuring the clients of the organization are happy with its service. Here are some tips on how you can improve customer service levels which will directly impact customer satisfaction: The quality of your employees’ efforts and the level of customer satisfaction are … [Read more...]
Through the Eyes of a Customer
Customer service plays an essential part in how successful a business can be. If the customers believe that a company displays poor customer service, they are likely to take their business elsewhere. However, if a company provides excellent customer service, customers will likely patronize that business more often because of the level of service they received. With such a heavy reliance upon customer service, it is essential that businesses seek out the opinions of their customers. A great way to do this is by offering a customer satisfaction survey. Here is a look at what a business can … [Read more...]
What Is Your Firm’s Hiring Philosophy? There Is No Right Or Wrong Involved Here
Image via Wikipedia It is funny how many employers have absolutely no idea what their hiring philosophy is. Some organizations have clear philosophy that their employees are expected to walk in with complete training and qualification. Such organizations do not believe in a lot of training and expect value addition from the employees and not the other way around. This is often criticized as a very cruel and harsh way of working. However, employing a finance professional only to find that he or she needs further training about actual practices does not make sense. A person who … [Read more...]
Are Your Customers Happy? How To Know This As A Fact?
All of us would like to believe that our customers are very happy with the quality of our service. However, is it not important to ascertain this as a fact? Behavioral scientists advise individuals to express their love and affection to their close family members on a regular basis. More often than not, we take the love for granted and this leads to complications. When you cannot afford such a mistake with your own family members, how can you afford such a mistake with your customers? Does this mean you should enquire whether your customer is satisfied or not every single time he or she … [Read more...]
Hiring An Ex Employee Again – Know What It Entail Before Deciding
Is it advisable to employ an ex-employee again? Well, do not treat your employment contract as a marriage contract. Just because you have fired an individual does not make him or her unemployable. It is important to focus on reasons of firing. Did the employee steal money or was she unethical? If yes, then it does not make sense to go back to the individual ever again. Unless you want to shut down your business, you should stay away from such individuals. Did you fire your employee because you were unsatisfied with performance? If yes, then why employ the persona again? Are you now … [Read more...]